Shipping and Delivery

Track & Trace

All orders placed online at Retail Hippo (retailhippo.com.au) are delivered via courier. You can track the progress of your order from placement through to delivery dispatch via our  Order Status Tracking portal. Simply enter your Order Number (ie. 100900) and your email address used to checkout to view the progress of your order.

Once your order has been packed and dispatched you will see a tracking number and link to track your order directly through the tracking portal.

Please allow up to 24 hours for your parcel to register in the couriers system before attempting to track your order. If you have any concerns contact our Customer Service Team by phone on 1300 362 265 or complete our online enquiry form. We will generally respond to online enquiries within 24-48 hours.

Delivery Fees

Your delivery cost will vary depending on the size, weight and location of the products you choose to purchase as well as your delivery location of choice. Normally the larger the item, the more expensive delivery will be. Extremely large goods (ie. Items requiring a two man lift) will also incur higher delivery rates.

Please note: As we use couriers to deliver all parcels, products cannot be delivered to an unattended address. The courier may require a signature from an occupant at the specified delivery address at the time of delivery, if no one is available to sign for any parcel a card will be left and the parcel re-directed to the nearest Courier depot. You will then be responsible for collecting the parcel from that depot or paying an additional charge for re-delivery.

Retail Hippo recommends all deliveries be shipped to a location that is attended during business hours, whether that is a home, work or other address, to minimize any redelivery delays and/or fees.

You may incur additional delivery fees/freight charges within the checkout (in excess of the fees and charges specified above) for:

  • Large quantity or bulk orders.
  • Express or urgent deliveries; or
  • Non-stock and/or bespoke items

If you have an order with multiple items, these items may only be available for dispatch from separate locations. In this instance, your order will be split into multiple orders, and will be delivered separately under different tracking numbers. There will not be any additional shipping charges applied to the order.

Bulky Items

At checkout, you will be notified of shipping costs for your approval, these are calculated automatically by the site in accordance with our courier companies’ freight charges. Bulky items are those with either a high weight or large cubic volume. Products are allocated as bulky as determined by the shipping methods of our courier companies.

Please note if your cart contains non-bulky and bulky items your cart will be calculated accordingly.

Order Processing Time Frames

Orders are processed Monday – Friday (excluding public holidays) from 7am – 3:30pm AEST and can take up to 5 business days to process before being dispatched as our dispatch team can get quite backed up due to a massive influx of orders in a short amount of time. If there has been a recent promotion there is a chance that your order may be delayed by a few days.

Delivery Time Frames

We use a selection of courier services with delivery times of between 1 – 10 business days after dispatch for smaller items, and 3 – 10 business days for larger items, depending on your delivery location. Courier deliveries are made during business hours, Monday to Friday only.

Please note that all Order delivery dates are estimates based off data provided to us by the couriers, and as such, actual delivery dates may be affected by unforeseen circumstances, we recommend contacting the courier regarding shipping delays as they can give you the most up to date information and answer any questions regarding your order delivery quicker than we are able to.

P.O. Boxes, Parcel Lockers and Authority to Leave (ATL)

We are unable to deliver goods to PO Box addresses or Australia Post Parcel Lockers as all delivery orders are sent via courier services. Unfortunately we do not currently offer Authority to Leave (ATL).

International Shipping

Unfortunately Retail Hippo is currently unable to provide international shipping.

Reasons for order delays

  • Entry of an incorrect or incomplete address during checkout.
  • The address had no-one to sign for the parcel.
  • Incorrect payment information was entered against the order. Please double check all details at time of checkout as your order will only be created upon receipt of payment.
  • In the event an order is flagged for verification we may need to get in contact via phone before dispatching some orders. Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination to protect the card holder, and this may delay shipping.
  • Occasionally if a particular product is in high demand we may need to supply product from outside of our standard delivery network. This can cause delays in dispatch if orders are directed to regional locations etc.

If your order is not received within the quoted delivery period please check your order progress directly via the couriers website with the provided tracking number on your order status, alternatively contact our Customer Support Team on 1300 362 265 or complete our online enquiry form. We will generally respond to online enquiries within 24 hours.

Our dispatch team processes and dispatch most orders within 1-5 business days. Delivery times can vary from 1-10 business days after dispatch for smaller items, and 3-10 business days for larger items, depending on your delivery location.
Shipments & Processing happen Monday – Friday excluding public holidays.

Current Processing and dispatch time is 2-3 Days

We currently have online order processing warehouse facilities located in Bunbury, Perth, Adelaide, Brisbane, Sydney, Melbourne and Perth that holds quite a lot of our stock each with 4 employees

However at times products may be dispatched from one of our Suppliers directly depending on stock supply and demand.

We are currently building a few warehouses in remote locations and TAS which will be ready in late 2018

Your delivery charge will vary depending on the size, weight and location of the products you choose to purchase as well as your delivery location of choice.

Yes, when you place an order you are asked to enter both your contact details along with the delivery address.